CUSTOMER SERVICE

Payment Options

	Mastercard
	Visa
	American Express
Cash or Check
Wire Transfers (Call For Details)
Open Account (Click HERE for a Customer Credit Application)

Return Policy

In order to better serve you we have standardized our return policy as follows:

1. A Return Authorization (RA) must be requested for all returns. Please call in your request to Ken D’Ancicco at 281.338.2688 and have our Sales Order #, your PO# and return quantities available when you call. Upon approval, an RA form will be faxed to your office and copy of same must accompany returned material. All returns must be in original condition in original packaging. Final credit is subject to inspection of material.
   
   
2. For returns of Trionics shelf stock material requested within 15 days of delivery, no restocking charges will apply. After 15 days a 20% restocking charge will be incurred. No returns will be accepted after 60 days.
   
   
3. For return requests of special order material, approval will be based on the acceptance of the return by our vendor. Any restocking fees incurred by Trionics will be passed on to you. Returns after 15 days will incur a minimum 20% restocking charge. No returns after 60 days will be accepted.
   
   
4. No returns will be accepted on the following items:

i. Cut wire & cable
ii. Semiconductors (transistors, diodes, SCR’s, etc.)

5. Hydrostatic release devices have always presented a unique problem as SOLAS regulations require that these devices be “date punched” for expiration upon delivery to the end user. In order to satisfy regulations while allowing you an avenue for product return, Trionics will no longer “Date Punch” these items and this task will be left to you. All hydrostatic releases should be punched to expire 2 years from date of delivery. As these are Trionics stock items, returns will be per 1 & 2 above. No returns will be accepted on a “Date Punched” release.
   
   
6. Return Authorizations will expire 30 days after issue date.

   We appreciate your business and look forward to assisting you further!